Office Manager

Office & Operations Management

Manage the day-to-day administration and operation of the business.

Maintain the Business Management System with exceptional attention to detail.

Coordinate daily schedules and dispatch cleaning teams efficiently.

Ensure customer records, filing, correspondence, and office systems are maintained accurately.

Manage office supplies, equipment, stock, and laundry requirements.

Ensure compliance with GDPR, Health & Safety, and company procedures.

Customer Service & Sales

Handle incoming customer enquiries professionally and courteously.

Manage scheduling requests, service changes, and customer feedback.

Resolve complaints promptly and effectively.

Support new customer acquisition by booking quotations and cleaning appointments.

Deliver excellent customer service to maintain high levels of satisfaction and retention.

Payroll & Finance Administration

Prepare payroll information and process monthly payroll requirements.

Support credit control activities and monitor outstanding payments.

Process customer payments and prepare banking.

Maintain payroll records and associated HMRC documentation.

Human Resources Support

Assist with recruitment, onboarding, and employee administration.

Coordinate holiday and absence records.

Support staff training and development programmes.

Maintain employee records, driving licence checks, MOT and insurance documentation.

Promote staff engagement and retention initiatives.

Leadership & Business Support

Provide cover for the Business Owner during periods of absence.

Support and train office staff where required.

Contribute positively to the overall success and growth of the business.

About You To succeed in this role, you will have:

Previous office management, administration, or operations experience.

Excellent organisational and time-management skills.

Strong communication and interpersonal abilities.

A professional and confident telephone manner.

Good IT and administrative skills.

High levels of accuracy and attention to detail.

The ability to multitask and prioritise effectively.

A positive, flexible, and team-oriented approach.