Network Support Engineer

2nd Line Network Support Engineer

Office based - Huddersfield

Paying between £, depending on experience.

We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.

In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.

Key Responsibilities

Managing and resolving support tickets escalated from the 1st Line team

Troubleshooting network issues across a range of technologies

Logging and managing faults with third-party providers

Ensuring all tickets are progressed and resolved within SLA

Keeping customers updated via phone, email, and ticketing systems

Configuring and supporting network equipment (routers, switches, WAPs)

Supporting customer installations and project work

Escalating complex issues to senior engineers where necessary

Maintaining accurate records within internal systems

Requirements

Previous experience in a 1st or 2nd Line support role

Strong communication and customer service skills

Analytical mindset with strong problem-solving ability

Ability to work independently and manage workload effectively

Full UK driving licence

Technical Experience

Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model)

Experience with LAN, WAN, and/or SD-WAN environments

Network security and firewall concepts

Desirable

Exposure to Cisco Meraki (desirable)

Broadband technologies (ADSL, FTTC, FTTP, leased lines)

VoIP and hosted telephony systems

Cloud platforms such as AWS, Azure, or GCP (desirable)

Scripting knowledge (e.g., Python) advantageous

Relevant certifications such as CCNA/CCNP (desirable)

Working Hours

Monday to Friday on a rotating shift basis: 08:00 - 16:00 | 09:00 - 17:00 | 10:00 - 18:00

Office based - Huddersfield

Paying between £, depending on experience.

Must be eligible to work in the UK