Network Operations Team Lead

Network Operations Team Lead

Location: London (Full-Time, Permanent) Salary: Up to £50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme and more.

Our client, a leading provider of network infrastructure, connectivity and managed technology services, is looking for a Network Operations Team Lead to oversee the performance, development and technical delivery of their Network Operations function.

This is an excellent opportunity for a hands-on networking professional who enjoys leading technical teams while remaining involved in the design, maintenance and optimisation of large-scale service provider networks. You'll play a key role in ensuring network reliability, supporting business growth and delivering exceptional customer service.

What you'll do

Lead, mentor and develop a team of Network Engineers, creating a high-performance and customer-focused culture.

Act as the senior technical escalation point for complex incidents, service requests and network-related issues.

Manage the day-to-day operation of network services, ensuring high levels of availability and performance.

Commission, maintain and upgrade core network infrastructure across a service provider environment.

Plan and implement network changes while minimising operational risk and customer impact.

Work closely with customers, internal stakeholders and third-party suppliers to resolve technical issues.

Develop and maintain technical processes, procedures and knowledge base documentation.

Drive continuous improvement initiatives, including automation, monitoring and operational efficiencies.

Ensure network documentation remains accurate, detailed and up to date.

Support planned and emergency out-of-hours maintenance activities when required.

You'll work closely with engineering, service delivery and operational teams to ensure customers receive a reliable, secure and high-quality networking service.

What we're looking for

Minimum 5 years' experience within a Network Operations, Service Desk, ISP or MSP environment.

Previous experience leading or mentoring technical networking teams.

Strong hands-on experience with routing, switching and wireless technologies.

Excellent understanding of TCP/IP networking, MPLS and VPLS environments.

Extensive experience supporting Juniper networking technologies within a service provider environment.

Strong knowledge of BGP, RSVP-based MPLS networks, dual-stack networking and route reflectors.

Experience with network automation, scripting and operational tooling.

Knowledge of DDoS mitigation technologies and network security best practices.

Understanding of industry frameworks such as PCI DSS, ISO 27001 and ITIL.

Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

Desirable Experience

CCNA and/or CCNP certification.

JNCIA-Junos or equivalent networking certifications.

ITIL Foundation certification.

Degree educated or equivalent industry experience.

Experience with network monitoring platforms such as SolarWinds.

Exposure to CRM and ERP platforms including Salesforce or Oracle.

Why join?

Join a growing and ambitious technology organisation with significant investment in its network infrastructure.

Lead a skilled technical team within a fast-paced and collaborative environment.

Influence operational strategy, service improvements and automation initiatives.

Competitive salary, bonus scheme and employee share plan.

Private healthcare, pension, life assurance and income protection.

25 days annual leave, increasing with length of service.

Wellbeing support, travel loan and discounted gym membership schemes.

The ideal candidate will be a proactive leader with strong technical expertise, excellent problem-solving skills and a passion for delivering outstanding network services.

Apply now to lead a high-performing Network Operations team and help shape the future of critical connectivity services.