Network and Wireless Support Engineer

Network & Wireless Support Engineer

Central London (Hybrid / Field-Based) Salary: circa £50,000 plus benefits

A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.

Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly.

The Role

We're looking for an experienced Network & Wireless Support Engineer to visit my clients London-based customers.

This is a field-focused role, where you'll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office.

You'll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service.

Key Responsibilities

Support & Incident Management

Take ownership of on-site fault tickets from diagnosis through to resolution

Work closely with escalation teams when required

Deliver a high-quality, customer-focused support experience

Project Delivery

Carry out on-site installations alongside project leads

Perform testing, validation, and quality assurance

Ensure smooth deployment of network and wireless solutions

Wireless Technical Leadership

Act as a senior point of expertise for wireless technologies

Support and mentor other engineers

Contribute to improving wireless support standards and practices

Team Collaboration

Support helpdesk tickets when not on-site

Assist with planning future installations and site visits

Essential Skills & Experience

Proven experience supporting commercial network and wireless infrastructure

Strong customer-facing experience, including on-site support

Ability to work independently and take ownership of issues

Technical Skills

Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)

Experience with managed wireless solutions and deployments

Wireless expertise including

Site surveys

Signal troubleshooting

Authentication protocols

Installation planning

Experience with

VLANs

VoIP systems

Internet connectivity (ADSL, leased lines, etc.)

Helpdesk/ticketing systems and SLA environments

Rack installations, comms rooms, and structured cabling

If you would like to be considered for this position then please contact Tom Rayner on or email