National Account Support Co-ordinator

What's in it for you

The additional Benefits of being part of the BEST team!

10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)

20% discount on F&F Clothing

10% discount at Tesco Café

10% Booker discount

Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals

25% discount at selected Burger King restaurants

Contributory Pension.

1 year life assurance for all colleagues; or 3 years if you join the pension scheme

Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.

An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme

A great holiday package – 29 days pro rata

About the role

To support the interfaces and interaction between the National Account Manager and Client.

The compilation of key reporting, and support and co-ordinate commercial and operational activities.

You will be responsible for

Role and Responsibilities

Ensure specified customer reports are compiled and circulated as agreed.

Support the NAMs in the management of menu changes, promotions, route changes and system changes.

Liaise as required with all internal departments.

Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant.

Provide support to the NAMs in their day-to-day dealings with clients.

Cover for the other support roles during absence including export

Manage the audit trail of critical documents such as product sheets.

Ensure adequate phone coverage in the absence of team members

Manage new restaurant openings.

Manage allocations.

Manage relevant, escalated customer service issues.

Analysis of key customer performance factors.

Manage certain weekly export administration activities.

You will need

Knowledge/Skills/Experience

Essential

Evidence of providing administrative support to internal and external contacts.

Evidence of having worked in a customer facing commercial environment.

Results oriented but with good attention to detail.

Excellent computer literacy and strong verbal and written communication skills.

Excellent excel and Microsoft Office skills to enable report design, hyperlinks, formulas, etc.

Enthusiastic and self-motivated.

Evidence of working as part of a team.

Desirable

Flexibility to attend meetings at other locations from time to time