Multimodal Operator

Multimodal Operator

Location: Grangemouth area, Scotland

Salary: Competitive + Comprehensive Benefits Package

Join a leading, award-winning logistics company with genuine opportunities for growth.

Join One of the UK's Leading Independent Freight Forwarders

At Unsworth, we're transforming the way businesses manage their global supply chains. Combining award-winning service, industry-leading technology, and decades of logistics expertise, we are helping customers manage increasingly complex global supply chains through industry-leading visibility and technology.

With continued growth and investment in our Scottish operation, we are strengthening our Operations team and are looking for an experienced Multimodal Operator to join us. This role offers the opportunity to take full ownership of shipments and customer relationships, make a real impact, and build your career with a forward-thinking, technology-led freight forwarding company

The Opportunity

Reporting to the Branch Manager, you'll be responsible for managing import and export sea freight shipments from booking through to final delivery. Working closely with customers, overseas agents, shipping lines, hauliers, customs authorities, and internal teams. You'll play a key role in ensuring shipments move efficiently while delivering exceptional customer service and maintaining compliance throughout the supply chain.

You'll be joining a collaborative team environment where continuous improvement, operational excellence, and professional development are actively encouraged.

What You’ll Be Doing

Managing import and export sea freight shipments from booking through to final delivery

Coordinating with customers, overseas agents, shipping lines, hauliers, and suppliers

Monitoring shipments and proactively resolving delays or operational issues

Ensuring customs clearance and shipping documentation are completed accurately and on time

Maintaining accurate shipment records and milestones within CargoWise

Providing proactive shipment updates and exceptional customer service

Planning and arranging UK transport and final deliveries.

Completing job costing, invoicing, and supplier cost verification

Ensuring customer SOPs, compliance requirements, and service standards are met.

Building strong relationships with customers and logistics partners

What We’re Looking For

Essential

Experience within a freight forwarding environment.

Strong understanding of sea freight import and export operations

Experience managing shipments from booking through to delivery.

Excellent customer service and relationship-building skills

Strong organisational skills with the ability to manage multiple priorities.

High attention to detail and commitment to operational accuracy

Strong communication and problem-solving abilities

Desirable

Experience using CargoWise or a similar transport management system.

Knowledge of customs clearance requirements and customs compliance

What’s On Offer

Competitive salary package

Healthcare Plan

Employee Assistance Programme

Enhanced holiday scheme

Cycle to Work programme

Gym and lifestyle discounts

Loyalty rewards and recognition schemes

Award-winning training and development

Career progression opportunities within a growing international business

Modern, technology-driven working environment