Multi Skilled Leisure Assistant Trainee

GLL is looking for a Multi-Skilled Recreation Assistant Trainee to join the team at Abraham Moss Library and Leisure Centre. You will be involved in key aspects of the operational services across all areas of the centre including health and wellbeing activities. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us. The Multi-Skilled Recreation Assistant role is responsible to the Duty and Assistant Manager within their facility.

A Multi-Skilled Recreation Assistant Trainee will be the sort of person who thrives in a busy environment and will be un-phased by the variety of the role. This role is varied and could be doing anything from customer service and taking bookings to the provision of leisure-based health and wellbeing activities such as gymnastics, swimming lessons, squash or multisports. The role will also work closely with centre-based clubs to help support their sustainability and growth.

As a Multi-Skilled Recreation Assistant, you’re given the freedom to plan and deliver your own sessions you’ll be able to explore new avenues as you work with the Manager. Your great communication skills will help you build working relationships with our partners as you work together to create long-term delivery plans.

Ideally, you'll be calm under pressure, highly responsible and a natural with people from all walks of life. Flexibility, punctuality and reliability are just as important as integrity, a can-do attitude and a real focus on customer service. Passion and personality will stand you in good stead too!

If you do not currently hold a Lifeguard Qualification, we will provide training for this, however you will need to attend the lifeguard course scheduled for the dates and times below

Monday 3rd August 08:00-15:30

Tuesday 4th August 08:00-17:30

Wednesday 5th August 08:00-15:30

Thursday 6th August 8:00-17:30

Friday 7th August 8:00-17:30

Saturday 8th August - EXAM DAY 8:00-17:30

What you need

A can-do attitude

A real focus on customer service.

Passion and personality

Knowledge of health and safety

Be a great team player able to work closely with clubs and partners

Ideally hold the National Pool Lifeguard Qualification or have a willingness to work towards

Ideally hold a Level 2 Teaching/Coaching Qualification in Sport or a willingness to work towards

Salary

Initial Salary Whilst Completing Required Qualifications: £27,351.61 per annum (39 hours per week)

Salary Following Completion of Required Qualifications: £28,775.11 per annum (39 hours per week)

Qualifications You'll Receive

If you hold any of the following qualifications, great! Otherwise as part of this role you will receive the training and support required to complete the role of a Multi Skilled Recreation Assistant

Desirable

Level 2 Fitness Instructor

First Aid

NPLQ

Swimming Teacher Award/ Certificate

What you will do

Work as part of the team to ensure the smooth operation of the facility

Follow all Normal & Emergency Operating Procedures as well as adhering to relevant product manuals

To ensure that all necessary GLL and personal development plans, training (including ongoing CPD) and qualifications for your role and qualifications are maintained and renewed

Fully participate in and engage in the training through centre –based training and on-going assessment on performance

Customer Experience

Provide warm welcome and genuine goodbye to all customers, providing guidance and support on how to get the optimum results from their visit by truly engaging with customers to understand the reason behind their visit

Interact with customers through conversations and sign posting them to the right activities and services that meet their needs

Support customers with all queries ranging across the products available at the facility

Confidently upsell GLL products and services across the estate and match customers to them.

Ensuring the highest possible standards of hygiene and cleanliness are maintained by carrying out routine and other cleaning tasks when required

Support in the development of Indoor bowls, pickleball, boccia, badminton as well as activity-based classes

Work closely with centre-based clubs, groups and partners to ensure their sustainability and growth

Ensuring sessions are delivered in line with guidelines and taking responsibility for the safety of our participants

Undertaking any necessary administration to the compliance of GLLs policies and procedures

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

A Values driven organisation

Learning & development to support career development

Good Pension schemes

Discounted gym membership for you and your partner.

A permanent position

Industry leading rates of pay

opportunity to join the GLL Society and have a say in how we are run plus associated social events

Exclusive discounts on our villas in Portugal

Exclusive discounts on our Ski chalets in Bulgaria

Health assurance

Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

Discounts across thousands of retailers (GLL Extras)

25% off Red Letter Days

25% off Buy A Gift

20% off GLL spa experience treatments and associated products.

Ride to work scheme

Free eye tests and discounted glasses

About GLL

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres. Our people are from the communi