Merchant Services Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

Day-to-day in this role you’ll

Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements

Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks

Support partner business growth by analyzing and sharing data insights

Manage and update partner menus and visuals to ensure alignment with the Wolt brand

Assist the Development team with urgent cases as needed

Share best practices across the team to improve processes and support

Our humble expectations*

Have the charm, empathy and honesty to build strong relationships.

Are used to high-performance, high-expectation cultures.

Have a proven track record of making sales and closing deals.

Take a hands-on, proactive approach to getting stuff done and seeing things through.

Have fluent and