Merchant Onboarding Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As our new Restaurant Onboarding Team Lead, you’ll manage and develop our Onboarding team while ensuring that our restaurant and retail partners are set up for long-term success on the Wolt platform.

You’ll set the direction, lead by example, and ensure that processes, tools, and best practices are in place to support scalable growth.

Day-to-day in this role you’ll

Lead, train, and develop the onboarding team to deliver a best-in-class merchant onboarding experience;

Define clear goals and monitoring performance to ensure efficiency, accuracy, and partner satisfaction;

Collaborate with cross-functional teams to streamline processes and ensure seamless merchant handovers;

Oversee onboarding workflows, ensuring data quality, and resolving process bottlenecks;

Drive continuous improvement by analyzing performance data and implementing best practices;

Foster a supportive and high-performance team culture through coaching, feedback, and regular one-on-ones;

Ensure consistency and compliance by maintaining and updating onboarding procedures and documentation;

Our humble expectations

2-3 years in onboarding, customer operations, or implementation in a high-volume, fast-paced environment;

1+ year leading ICs as a shift lead or