Merchant KYB Services Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Merchant Services and Compliance Operations teams help ensure that Wolt meets regulatory requirements across all markets. As part of this work, we are doing KYB checks for selected merchants to keep our records accurate, complete, and compliant.

As a Merchant KYB Services Associate, you will contact merchants, explain why the KYB process needs to be completed, and guide them through the documents they need to upload. You will play an important role in making the process clear, smooth, and professional for our merchant partners.

Please note that this is a fixed-term, 3-month position offered under a part-time contract, with a commitment of 20 hours per week.

What you’ll be doing

Contact merchants by email, phone, or other approved communication channels;

Explain that their KYB process needs to be completed as part of Wolt’s compliance requirements;

Clearly guide merchants on which documents they need to upload;

Help merchants understand how and where to submit the required information;

Follow up with merchants who have not yet completed the process;

Check whether uploaded documents are complete and meet basic internal requirements;

Flag missing, unclear, or incorrect information to the relevant teams;

Use internal tools to track progress and