Mass Account Manager (SMB) – Stuttgart

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Mass Account Management Team is at the heart of Wolt’s restaurant operations in Germany, managing a large and continuously growing portfolio of partners. We are looking for a Mass Account Manager in Stuttgart who will take responsibility for the success of a broad range of partners by improving their operational performance, reducing churn, and scaling the adoption of our commercial tools.

Your Responsibilities

As a Mass Account Manager, you will take full ownership of a large restaurant portfolio and work to improve its operational performance through strategic and scalable initiatives.

You will use data to identify opportunities for improvement, reduce partner churn, and drive key levers such as Deals, Promotions, and Ads. This role is ideal for someone who enjoys analytical work, solving challenges at scale, and developing processes that enable sustainable growth for both Wolt and our partners.

In your day-to-day work, you will

Monitor key KPIs within the partner portfolio (availability, activity rate, rejection rate)

Lead initiatives to reduce churn and increase partner value

Design and execute campaigns to increase the usage of Ads, Deals, and Promotions

Develop automation tools, email templates, or dashboards for internal teams

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