Deloitte
Edinburgh, UK
Full-time
about 2 hours ago
Senior Manager, Transformation Delivery Lead (Private), ServiceNow, Technology & TransformationBasic information Location Bristol, Edinbur…
Senior Manager, Transformation Delivery Lead (FSI), ServiceNow, Technology & TransformationBasic information Location
Bristol, Edinburgh, Glasgow, London, Manchester
Business Line
Technology & Transformation
Job Type
Permanent / FTC
Date published
12-Aug-2026
Req #
24630 Job description Connect to your Industry
At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.
Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.
As part of our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skills by working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building businesses across our industries and our consulting network.
Discover more about our ServiceNow capability at
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
As a Senior Manager in our ServiceNow Financial Services practice, you will lead complex transformations from strategy to value realisation. You will own programme, client and commercial outcomes, advise senior executives, lead multidisciplinary teams and help grow our Financial Services business by helping clients use ServiceNow, automation and AI-enabled ways of working to improve services, operations, controls and resilience.
Key Responsibilities
Lead end-to-end delivery of complex ServiceNow transformation programmes.
Own scope, quality, timeline, budget, benefits and client satisfaction.
Establish governance, plans, resource forecasts, financial controls and reporting to protect delivery quality, profitability and risk outcomes.
Manage risks, issues and dependencies, protecting delivery outcomes.
Act as the final point of review for client deliverables, ensuring outputs are high quality, commercially robust, risk-aware and tailored to senior stakeholder audiences.
Advise senior stakeholders and drive decisions on priorities and trade-offs.
Help clients shape and deliver ServiceNow-enabled transformation that improves service experience, operational resilience, automation, governance and adoption of AI-enabled ways of working.
Lead multidisciplinary, distributed teams and ensure delivery meets FSI control and resilience expectations.
Work across Deloitte's wider Consulting, Financial Services, risk, AI, technology and alliance teams to shape integrated ServiceNow-enabled solutions and bring the best of the firm to clients.
Build trusted client relationships beyond immediate project stakeholders, shape follow-on opportunities, improve delivery standards and develop future leaders.
Contribute to the continued growth of the ServiceNow Financial Services practice by developing delivery capability, sharing reusable assets and supporting practice development initiatives.
Connect to your skills and professional experience
Proven leadership of large-scale ServiceNow transformations in complex enterprises.
Strong Financial Services knowledge, including regulation, risk, controls and resilience.
Broad ServiceNow platform experience beyond traditional IT workflows, including enterprise service management, workflow automation, risk and resilience, AI-enabled operations and Financial Services-related capabilities.
Strong understanding of how AI, automation and workflow platforms can improve business operations, customer or employee experience, controls and productivity in Financial Services.
Experience shaping, mobilising and governing multi-workstream programmes.
Proven ability to translate client business priorities into ServiceNow-enabled transformation roadmaps, business cases and delivery plans.
Inclusive leadership style, with a track record of building high-performing teams, supporting wellbeing, coaching senior practitioners and improving delivery capability.
Consulting or professional services experience, with a strong focus on client value, quality, risk and integrity.
Ability to influence C-suite stakeholders and lead distributed, multi-supplier teams.
Strong commercial judgement, communication and problem-solving skills.
Consulting experience and knowledge of Agile delivery methods.
ServiceNow, programme management or ITIL certification.
Experience developing market propositions, thought leadership, bids and go-to-market activity, particularly where ServiceNow enables enterprise transformation, AI-enabled operations, governance or business workflow improvement.
Track record of delivering programmes across multiple organisations, suppliers or geographies.
Experience in banking, capital markets, insurance, investment management or payments.
Experience in business change, operating-model transformation or service transition.
Experience building reusable assets, accelerators, delivery methods or market-facing propositions within a consulting or alliance-led environment....
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Senior Manager, Transformation Delivery Lead (Private), ServiceNow, Technology & TransformationBasic information Location Bristol, Edinbur…