Manager, Enterprise Support (London, United Kingdom)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As a leader in our Enterprise Support organization, you’ll lead a Team to ensure we deliver exceptional experiences to our customers. You’ll partner closely with Sales, Product, Engineering, and Support Operations to improve workflows, unlock product insights, and advocate for meaningful system changes. We’re looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a fast-paced, agile environment.

This role can be held from our London hub on a hybrid basis.

What you’ll do at Figma

Lead and develop the Enterprise Support team, setting a high bar for customer experience, quality, and performance, with a focus on delivering premium customer experiences

Manage, coach, and empower the team to meet the KPIs most critical to Enterprise success, driving clarity, alignment, and accountability

Partner with Product Support Operations to recommend and implement operational improvements that enhance our ability to deliver support at scale

Collaborate closely with Sales leadership to unblock high-value customers, support complex organization migrations, and guide major account transitions, ensuring continuity and customer satisfaction

Work with Voice of the Customer, Product, and Engineering teams to surface meaningful insights that drive product and journey improvements

Use data and trends to identify opportunities, anticipate risks, maintain queue health, and inform strategic decision-making

Coach and develop Enterprise Specialist