Manager DSV and Parcel Carrier Relations

Job Title Manager DSV and Parcel Carrier Relations

Location G Connect Doc

Employment Type Full time

Contract Type Permanent

Hours Per Week 37.5

Salary

Competitive salary plus benefits

Category Purchasing/Procurement

Closing Date 30 July 2026

Job Title

Manager DSV and Parcel Carrier Relations

Location

Hybrid / National Travel Required

Role Purpose

The Parcel Carrier Manager is responsible for developing, managing, and optimizing relationships with parcel carriers and delivery partners to ensure market-leading service, cost efficiency, and commercial performance. The role leads carrier procurement, contract management, performance governance, and strategic development initiatives to support growth across parcel, returns, locker, and final-mile services.

Working cross-functionally with Commercial, Operations, Finance, Technology, Customer Experience, and external carrier partners, the role will drive service excellence while identifying opportunities to grow revenue, reduce cost, and enhance customer proposition.

Key Responsibilities

Carrier Relationship Management

Act as the primary commercial contact for parcel carriers and logistics partners.

Build and maintain strong strategic relationships with carrier partners.

Conduct regular business reviews to monitor performance, service quality, and future opportunities.

Manage escalations and coordinate resolution of operational issues.

Commercial & Contract Management

Lead commercial negotiations with carriers and partners.

Manage carrier contracts, amendments, renewals, and service agreements.

Deliver cost-effective solutions while maintaining service standards.

Support procurement activities and contribute to long-term sourcing strategies.

Performance Management

Develop and monitor carrier KPIs including: On-time delivery First-time delivery success Claims and loss metrics Customer satisfaction Cost per parcel Returns performance

Produce regular performance reporting and recommendations.

Drive continuous improvement plans with underperforming partners.

Network & Proposition Development

Identify opportunities to expand parcel volumes and services.

Support development of new solutions including: Parcel lockers Click & Collect Returns services B2B parcel propositions Final-mile partnerships

Evaluate emerging carrier capabilities, technologies, and market trends.

Operational Collaboration

Work closely with operational teams to ensure carrier solutions are scalable and deliverable.

Support implementation of new services and partner onboarding.

Ensure operational readiness during peak trading periods.

Financial Management

Manage carrier-related budgets and expenditure.

Monitor commercial performance against targets.

Identify and deliver cost-saving initiatives.

Support business cases and investment proposals.

Governance & Compliance

Ensure carriers operate in line with contractual, legal, and regulatory requirements.

Maintain appropriate governance processes and performance reviews.

Support sustainability and environmental objectives through carrier selection and network design.

Key Stakeholders

Internal

Commercial Leadership Team

Logistics Operations

Finance

Procurement

Technology

Customer Experience

Retail Operations

External

Parcel Carriers

Locker Operators

Courier Networks

Third-Party Logistics Providers

Commercial Partners

Success Measures

Service performance against KPI targets

Achievement of carrier cost targets

Delivery of contractual savings

Growth in parcel volume and revenue

Successful onboarding of new partners

Customer satisfaction improvement

Reduction in claims and service failures

Knowledge, Skills & Experience

Essential

Significant experience within parcel, logistics, carrier management, or transportation sectors.

Proven track record of commercial negotiation and contract management.

Experience managing third-party service providers.

Strong analytical and financial acumen.

Ability to influence senior stakeholders internally and externally.

Excellent communication and relationship management skills.

Desirable

Experience within retail, e-commerce, or final-mile logistics.

Understanding of parcel carrier pricing models.

Knowledge of locker, returns, and collection networks.

Experience supporting business growth and new service launches.

Behaviours

Customer focused

Commercially driven

Collaborative

Data-led decision maker

Results orientated

Continuous improvement mindset

Strong ownership and accountability

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including

Discretionary company bonus

Company pension up to 7% matched

Company Car allowance of £5,700

15% colleague discount in store and online

Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleag