Manager, Customer Success Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify.

What you’ll do

In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.

Responsibilities

Recruit, train, and lead a team of Customer Success Managers

Help drive an engagement model focused on high growth accounts

Develop both the long-term vision and strategy for the team and drive progress toward key metrics

Be accountable for increasing revenue, managing day-to-day operations, and scaling the team

Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills

Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs

Inspire, motivate, and enable individual development to promote career growth of direct reports

Who you are

The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team, sup