Manager, Customer Success - Dublin (Israel/Iberia)

Manager, Customer Success

As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

Drive and influence the full renewal and expansion sales cycle

Serve as an advisor and role model for exemplary customer service

Balance autonomy with effective communication upwards

Act as a regional/segment owner and escalation point for relevant matters

Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth

Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges

Focus on talent attraction, retention, and development to create high-performance teams

Who You Are

Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space

Fluency in Portuguese or Spanish, nice to have.

3+ years of experience leading a high-performing team of Customer Success Managers

A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities

Familiar with the B2B tech or subscription-based software space

Comfortable in a fast-paced, scaling environment

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

Best-in-class onboarding

Sales training in MEDDIC and Command of the Message

An inclusive company culture, with opportunities to join our Community Guilds

Intra-departmental mentor and buddy program for networking

Continuous professional development, product training, and career pathing

New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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