Manager, Big Data Architecture – Professional Services (DWH, Data Engineering & Migrations)

CSQ327R55

As Manager of Resident Solutions Architects at Databricks, you will provide strategic leadership for delivering professional services engagements to high-value Databricks customers. You will help shape the future big data and machine learning landscape for leading Fortune 500 organizations. You will report directly to the Senior Director, Professional Services in SEMEA.

Part of this role will include a people-leadership capacity, responsible for core aspects of building and managing the Resident Solutions Architect team. Through your oversight and mentorship, this team will guide our largest customers, implementing pipelines spanning data engineering through model building and deployment, plus other technical tasks to help customers get value out of their data with Databricks. Beyond people leadership, your responsibilities will include owning the delivery of customer projects in your region to ensure they are managed and delivered to target and exacting standards. You will be an ambassador for Services and their value in the region, will represent the organisation in steering committees, and will work with cross-functional teams and leaders to ensure Services support the development of the local business.

The impact you will have

You will achieve regional team targets for billable utilization, hiring and revenue

You will partner with account executives, customer success and field engineering leaders while guiding Resident Solutions Architects to achieve success with professional services projects with customers

Help resolve customer concerns on strategic accounts and professional services engagements

Analyze operational processes and escalation procedures and perform training needs assessments to identify opportunities for improving service delivery and contributing to customers

Manage a team of Resident Solution Architects and act as a supportive manager, including handling escalations, mentoring team members, and building a career path for the