Manager, Administrative Coordinator Program

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The global ABP Team acts as a critical platform that enables and improves efficiencies and effectiveness across Stripe by providing high-value, high-impact administrative support to leadership. The global ABP Team is a recognized and valued team that is integral to how Stripe operates. A crucial part of the global ABP Team is our Administrative Coordinator team—a centralized group of highly motivated and skilled individuals who offer core administrative support to Stripe leaders.

What you’ll do

As the Administrative Coordinator program and team grow, you'll find ways to successfully build processes and systems for scale, manage hiring practices that maintain the Stripe talent bar, and manage individual contributors across multiple regions. Additionally, you'll build relationships with key stakeholders and leaders across the organization that enable and support the work of the Administrative Coordinators and the larger global ABP Team. You'll report to and partner closely with the ABP Program Manager and support operational efforts, programming, and processes for the global ABP Program, including operating cadence, rhythm of business, and documentation.

Responsibilities

Manage and lead a team of Administrative Coordinators

Maintain an understanding of team workload and bandwidth

Develop and maintain adherence to the scope of the program and ensure individuals are set up for success

Maintain an understanding of team and individual performance and quality of support

Develop and maintain program documentation and guidelines

Provide regular and frequent feedback and coaching to individual team members

Address program escalations, feedback, and concerns

Develop strong executive, peer, and stakeholder relationships, maintaining effective communication channels and influencing without authority

Manage the headcount and capacity planning process in partnership with the ABP Program Manager

Manage the onboarding and training (and associated logistics) for new Administrative Coordinators

Serve as an expert on Stripe- and ABP-related policies and guidelines (e.g., travel and expenses) and enforce with the team—provide guidance and expectations around administrative best practices, tools, and processes

Identify and solve large-scale, ambiguous, and complex problems with company- and org-wide impact and drive org-wide strategic improvements

Drive key changes to programs to achieve future-state objectives, including processes, documentation, measurement, etc.

Draft and distribute comms across the ABP Team and to key stakeholders

Ideate and implement process improvements for the global ABP Program

Drive efficiency through simplification, automation, and continuous improvement of systems, processes, and ways of working

Contribute to strategic planning and roadmapping for the global ABP Program

Support existing tools, processes, templates, playbooks, and knowledge management efforts

Exhibit excellent judgment on sensitive and cross-functional issues, building collaboration between leaders, sub-teams, and the larger organization

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Experience managing stakeholders and influencing critical client relationships

Experience in headcount planning and hirin