Manager, Account Executives (SMB)

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.

Join Fin as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.

What will I be doing?

Build and lead a team of EMEA SB account executives

Lead, coach and develop sales professionals ensuring excellence in standards.

Responsible for new business revenue within our EMEA commercial segment.

Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.

Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting).

Drive accuracy and accountability forecasting revenue within +-9%

Partner with EMEA leadership on company-wide events and initiatives.

What skills do I need?

6+ years of experience in technology sales, with 2+ years leading high performing account management teams.

4+ years of closing experience in IC capacity

2+ years of first line management experience.

Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.

Program management experience, proven ability to contribute to strategic programs that add shareholder value.

Proven track record of building and scaling revenue across EMEA.

Strong operational mindset skilled at building scalable processes and driving efficiency

Executive presence and communication skills suitable for engaging with C-level customers & internal executives

Familiarity with Command of the Message and MEDDPICC (or similar)

Passion for AI and its transformative potential in customer service

Experience in a verticalized sales GTM’s and outcome based pricing (preferable)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered