Datadog
Paris, France
Full-time
about 3 hours ago
The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential…
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.
Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
Ensure successful onboarding of new Solutions Engineers
Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
Review and help prioritize Solutions Engineering escalations
Dispatch customer requests throughout the day as part of a queue rotation schedule
Oversee demo training and assist in demo certification
Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
Build out documentation and knowledge base articles for a variety of technologies
Passionate about people management and/or mentorship with previous experience leading a team
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A tinkerer with some programming experience and a basic knowledge of Linux
Able to work a rotating schedule that requires weekend avail
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
The Team: We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential…