Major Account Manager

Account Manager – Major Supermarket Account

£40,000 - £50,000 plus market leading benefits

Manchester – Hybrid Working

Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for an Account Manager to join their team managing a major supermarket account.

What can our client offer?

A competitive salary

A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.

Hybrid working (2 days at home, 3 days in office).

Excellent career progression opportunities.

Job Purpose

To manage the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition.

Key Accountabilities

Manage the customer through

Creation and delivery of business plans i) internal and ii) external

Create and deliver customer value proposition ensuring a value-add experience for your allocated customer(s)

To engage with our customer and internal stakeholders to become the voice of the customer within the company

To deliver commercial value for our customers whilst delivering inline with contractual frameworks for the company

To identify, manage and convert opportunities into growth

Line management, as applicable, ensuring support and development within the line management structure including setting of clear objectives and regular 1.2.1’s

General Duties include

New Business/opportunities/GAP analysis

Definition and delivery of customer Business plan ensuring updated on rolling basis

Definition and delivery of customer specific value proposition, updating regularly

Delivery of Engagement plan

Account administration including pipeline, updating of business plan, definition of internal and external account objectives and actions

Account growth; sales and margin enhancement

Ways of working enhancement and evolution

Internal communication to ensure clear understanding of the customer’s needs and a one-team approach

Customer-facing communication ensuring visibility of issues, resolutions, value-adds, the value proposition and measurement against clear, agreed joint priorities.

Customer engagement - KPI's, meetings, store visits

New product enquiries/quotations

Allocation agreement/upload

Budget/Flash forecasting

Category reviews

Price increase/decrease management (inc. SPE's)

Contractual execution - including savings management

Skills Required

Proven track record of relationship management with an ability to influence.

Experience of working to tight deadlines and delivering KPI’s or contractual requirements.

Proven track record of managing and delivering growth within an existing customer relationship.

Strong attention to detail with a drive for a positive customer experience.

An understanding of business planning.

Comfortable with the usage, presentation and analysis of data.

Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles

Line management as applicable

Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16800