We're currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team.
This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months. The Role As a Mac Support Specialist, you'll provide 1st and 2nd line support to a diverse client base, troubleshooting and resolving a wide range of macOS-related issues. You'll work closely with senior engineers and gain exposure to leading Apple device management and identity platforms while contributing to a first-class customer experience. Key Responsibilities
Provide technical support for Mac devices and macOS environments
Diagnose, troubleshoot and resolve hardware, software and connectivity issues
Deliver outstanding customer service through effective technical support and communication
Support and administer Apple device management and identity platforms, including Addigy, Jamf, JumpCloud and Okta
Escalate complex technical issues to senior engineers when required
Maintain accurate documentation of incidents, resolutions and internal processes
Contribute to continuous service improvement initiatives and enhance the overall user experience
Keep up to date with emerging technologies and industry best practices
Skills & Experience
Strong hands-on experience supporting Mac devices and macOS environments
Proven experience in a 1st/2nd Line Support role with a strong Apple focus
Exposure to Addigy, Jamf, JumpCloud, Okta or similar device management platforms
Solid troubleshooting and problem-solving skills
Good understanding of networking fundamentals
Excellent communication and customer service skills
Proactive, self-motivated and eager to learn
Ability to work effectively both independently and as part of a team
Must have a driving licence and be happy to be mobile as part of this role
What's on Offer
Opportunity to join a specialist Mac-focused MSP with an excellent reputation
Funded professional certifications within your first six months
Ongoing training and career development opportunities
Supportive and collaborative team environment
Exposure to a wide range of technologies and client environments
Clear progression opportunities as the business continues to grow
If you're a Mac-focused IT professional looking to take the next step in your career within a specialist Apple support environment, we'd love to hear from you.
Due to the high volume of applications, only candidates whose skills and experience closely match the requirements of the role will be contacted.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
