Logistics Team Lead

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in leading and optimizing logistics operations, managing the Philippines-based logistics team, and ensuring efficient processes, strong performance, and seamless collaboration across teams — contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Lead and manage the Philippines-based HelloConnect Logistics team, including task delegation, training, onboarding, and team engagement activities

Ensure adherence to company policies, procedures, and performance standards across the team

Develop, maintain, and monitor daily task checklists to ensure all responsibilities are completed efficiently

Conduct performance reviews and support recruitment and hiring initiatives for the team

Create and maintain standard operating procedures (SOPs), while identifying opportunities for process improvements and proactively addressing challenges

Provide reporting and analysis support to the HelloFresh Inbound Logistics team, ensuring coverage during peak periods and team absences

Collaborate closely with cross-functional teams, including procurement, production, and quality assurance, to ensure smooth operations

Plan and execute regular team engagement and team-building activities for the Philippines-based HelloConnect team

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