Lead User Researcher

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Dublin | 💰 €86,700 - €105,570 + Incentive Awards tied to your performance + benefits | Hear from the team ✨

⭐Our User Research Team

We are currently a team of more than 30 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research.

You can find out more about how our design team thinks and operates by reading our Monzo Design blog.

🔑You’ll play a key role by...

Building and nurture a customer-obsessed team culture, helping everyone to deeply understand our users and build products that meet their needs

Helping hire other brilliant people (in research, and probably design and beyond)

Collaborating with researchers across Monzo to identify and deliver the highest-impact work, while building a deep understanding of customers in Ireland and helping shape our growth there.

Creating and working with international peers from a shared backlog of global opportunities, while championing research that helps us build great experiences for customers in Ireland.

Prioritising ruthlessly based on user needs, opportunity size, and the insights that will have the biggest impact for customers across our markets, including Ireland.

🤩 We’d love to hear from you if…

You have experience setting up research processes for the first time, and evolving your approach as circumstances change

You’ve worked on a global product before and you’re excited about building something new with the help of a world-class global team

You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.

You've worked in a multidisciplinary team environment before, where you've led the research and made a demonstrable impact on the direction of the product or service.

You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up

You're happy user testing on mobile. We’re a mobile-only bank.

You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.

You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.

You value collaboration and are at your best when you’re part of a team.

You’re familiar with quantitative research and understand how user research help shape metrics and drive teams towards success.

🙌What’s in it for you

💰€86,700 - €105,570 + Incentive Awards tied to your performance + benefits

📍This role will have a hybrid working model, based in our Dublin office

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holi