Lead User Researcher

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍Barcelona (ESP) | Hybrid: 2-3 days from the office | 💰 Salary range + Incentive Awards tied to your performance + Benefits | Hear from the team ✨

⭐Our User Research Team

We are currently a team of around 20 individual contributors, and 3 people managers who are embedded into collectives i.e Personal Banking, Business Banking etc, working cross functionally with a range of teams including Product Design, Product Management, Marketing, and Engineering. Our organisation is led by Katherine Vaughan, our Director of Research.

🔑You’ll play a key role by...

Working with our global Research Operations lead to set up systems and processes for Monzo

Building and nurture a customer-obsessed team culture in Spain, helping everyone to deeply understand our users and build products that meet their needs

Helping hire other brilliant people (in research, and probably design and beyond)

Collaborating with other global researchers in the UK to identify and deliver the most high impact work

Partnering with our global Research Operations Lead to find the best ways to store and share the knowledge you gather

Creating and work with international peers to work from a