MongoDB
Dublin, Ireland
Full-time
about 4 hours ago
Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring…
Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.
We are looking for a Lead with strong technical leadership experience as well as technical depth who is looking to collaborate closely with Cloud Operations Engineering Management in building and maintaining a high-performing team that delivers high quality outcomes while fostering psychological safety and professional growth.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Core responsibilities
Team leadership: partner with and assist COE Management with the tasks of providing ongoing technical feedback to engineers, support their growth and creating an inclusive team environment
Execution and delivery: play a key role in guiding team members through project deliverables ensuring high quality outcomes while also assisting in meeting or resetting timelines when required
Time management: between assisting team members with day to day tasks ranging from incident to project management
Cross-functional collaboration: work closely with Product, Technical Services and R&D to surface team’s pain points and drive alignment with the goal of providing an excellent user experience to the end customer
Coordinate with Lead counterparts within Cloud Operations as well as Technical Services to ensure our uptime guarantees to the MongoDB Atlas customer base
Assist and collaborate with the team on scoping, designing, deploying and ongoing maintenance of systems that focus on reducing mean time to resolve customer incidents
Detect opportunities for streamlining the team’s day to day work by introducing and implementing opportunities for automation or time saving tooling
Coordinate and participate in weekly on-call rotation, where you will handle short term customer incidents
Requirements
Strong leadership skills, with hands-on experience in similar roles working in small to mid sized Engineering Teams in a rapid-growth environment
Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments
Experience supervising, leading and monitoring progress of Software Development projects
Patience, empathy, and a genuine desire to help others
Excellent communication skills, both written and verbal
Ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
Experience with being an oncall DevOps, SRE, or Cloud Operations engineer
Expertise with Linux system administration and networking technologies
Knowledge of database and distributed system operations and concepts
Knowledgeable about a wide range of web and internet technologies
Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
Experience in monitoring, system performance data collection and analysis, and reporting
Capability to write programs/scripts to solve both short-term systems problems and long term strategic objectives for the Atlas product
A CS/CE degree or equivalent experience
At least 2 of the following programming languages: Java, Go, Python, Typescript
A keen interest in learning new skills and competencies
Deliver strong results through the team, not just through individual output
Raise the team’s performance and efficacy while coaching and working alongside the team members
Create clarity in ambiguous situations while also keeping stakeholders aligned
Partner with the Cloud Operations Engineering regional M
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring…