L3 Software Support/Application Support Consultant

We’re looking for a hands-on L3 Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues faster . Key Responsibilities Own L3 escalations end-to-end: triage, root cause analysis, ...