KYC Specialist

About us

GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless.

Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.

The role

This role is part of the international Customer Operations group.

In this role, you will be responsible for onboarding and verifying new GoCardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments.

Working hours

In the first three months during onboarding - Monday - Friday 9:00 AM - 6:00 PM

After onboarding rotational shift - 4 days on / 4 days off 8:00 AM - 8:00 PM

What excites you

Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.

Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.

Supporting our Merchants during their onboarding and verification stages.

Handle internal escalations to relevant teams, such as potential fraud, ML/