KYC Specialist

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

This role is part of the international Customer Operations group.

In this role, you will be responsible for onboarding and verifying new GoCardless customers, as well as conducting Customer Due Diligence reviews for existing clients, ensuring all processes are both compliant and customer-centric. As a senior member of the Customer Operations team, the KYC Specialist will also act as a primary escalation point for compliance-related issues, both within the team and across other departments.

Working hours

Monday - Friday, 10 am - 7 pm

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.

What excites you

Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.

Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.

Supporting our Merchants during their onboarding and verification stages.

Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.

Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers.

Conducting due diligence checks on new and existing Merchants in accordance with