KYC Quality Assurance Team Lead

About the opportunity

We are looking for a dynamic and experienced Team Lead to join our KYC QA team to ensure compliance with applicable regulations and relevant company policies related to Anti-Financial Crime in the banking industry/financial services. Our target in KYC is to lead and shape the industry by creating a culture of compliance within N26 that authorities, customers and stakeholders can trust. This role is crucial to achieve this goal.

In this role, you will

As Quality Assurance Team Lead, you will support all KYC related control by leading a team of QA Analysts and Associates.

As a people leader, you will be entrusted to ensure operational excellence of your team, while also ensuring the career development of your team with sound coaching and mentoring. You will play a key role in the implementation of the strategic roadmap of KYC QA as a role model. Your engagement with stakeholders outside of KYC QA will allow you to partner with the wider organisation, and enable successful cross functional initiatives.

You will be expected to support improvement projects with both internal and external impact; stay up-to-date with regulatory changes and ensure your team is aware and our processes are in line with these needs. Your clear vision and strategy for QA will be shared by the team and ensure successful implementation of improvement projects.

Your responsibilities will include

Coach and empower your team members by inspiring them with a positive attitude, trust and focus.

Grow your team with the right structure, size, and capabilities by helping to onboard suitable and motivated candidates, and participating in hiring processes as needed. Establish development plans for new and existing team members.

Review (and where required define) OKRs relevant for your teams.l

Participate in the implementation of the strategic roadmap of KYC QAs.

Actively engage in presenting your projects and ideas to the wider organisations

Ensure risk awareness