KYC Operations Agent with German

Team description

Our KYC Operations team sits at the heart of SumUp's ability to grow responsibly. We verify new and existing merchants, making sure the right businesses can access our products quickly and compliantly. This role is essential to keeping our process running smoothly — without it, merchants wait longer and our market risks falling behind. If you're detail-oriented, eager to learn, and ready to make a real difference from day one, this is a great place to start.

📍 Take a look at our Sofia office

What you'll do

Review and process verification cases for new and existing merchants, ensuring their onboarding is completed accurately and on time

Meet daily case targets while maintaining a high standard of quality

Work closely with senior agents and quality assurance colleagues to learn the ropes and handle cases with growing confidence

Navigate internal tools and databases to gather and validate merchant information

Flag any unusual patterns or issues to the relevant team leads

You'll be great for this role if…

Fluency in both English and German, with strong written and verbal communication skills in both languages.

Experience in a KYC, compliance, or customer support environment is a plus, though not essential.

Comfortable working with databases and digital tools, with solid general computer literacy.

A genuine enthusiasm for learning new processes and adapting to a structured, target-driven environment.

Strong attention to detail and a methodical approach to reviewing information.

Why you should join SumUp

🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 and 10 paid day