Key Account Manager

Account Manager - Hybrid Working - Full-Time Permanent

Our client is looking to strengthen their commercial team by appointing an experienced Account Manager to manage and develop relationships across key customers and Third-Party Logistics providers (3PLs).

Experience Account Management or CX/UX within a software, eCommerce, logistics, or digital solutions environment would be highly advantageous.

Please Note: This is a hybrid working full-time permanent opportunity with excellent long-term career prospects for the right candidate.

Job Title: Account Manager Role Type: Full-Time Permanent Location: Egham - Hybrid working Salary: up to £40,000 per annum + OTE

Role Overview

Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective is to support customer growth, strengthen existing relationships, maximise adoption of digital delivery solutions, and improve overall retention and commercial performance.

Account Manager - Key Responsibilities

Become a subject-matter expert across our clients delivery management and eCommerce software solutions

Manage and develop relationships with key 3PL providers and strategic customer accounts

Lead customer meetings, account reviews, and commercial discussions to support long-term customer satisfaction and retention

Identify upsell, cross-sell, and growth opportunities across existing customer accounts

Support post go-live customer activity, ensuring clients maximise value from the platform and services

Work closely with internal teams including Product, Development, Onboarding, Customer Support, and Project Delivery to ensure successful customer outcomes

Deliver customer demonstrations, training sessions, and supporting documentation where required

Translate technical information into clear, customer-friendly language

Desirable

Previous experience within Account Management, Customer Success, or Sales

Exposure to eCommerce, logistics, software, SaaS, or digital technology environments

Experience working with 3PL providers or strategic customer accounts

Strong commercial awareness and ability to identify sales opportunities

Excellent customer service and stakeholder management skills

Excellent attention to detail and organisational skills

Interested to find out more? Substantial company benefits are available for the successful candidate.