Key Account Manager

Key Account Manager Walsall Salary: Up to £35,000 + Bonus Permanent | Full-time | Office-based

We’re recruiting for a Key Account Manager to join an established business near Walsall. This is a great opportunity for someone who enjoys building relationships with customers, working towards commercial targets and spotting opportunities to grow accounts.

This isn't purely an order-processing role. You'll take ownership of customer enquiries from initial conversation through to quotation and order, while proactively following up opportunities, developing existing accounts and reaching out to prospective customers.

You'll be working with a technical product range, so you don't need to know the products from day one, but you'll need to be naturally inquisitive, comfortable asking questions and keen to understand what you're selling.

What you'll be doing

Managing customer enquiries, preparing quotations and proactively following them up to convert opportunities into orders

Building strong relationships with existing customers, identifying opportunities to increase spend through upselling and cross-selling

Proactively contacting customers and prospects to generate new sales opportunities

Understanding customer requirements and recommending the most suitable products and solutions

Working closely with external sales and operational teams on customer accounts, stock availability and sales opportunities

Maintaining accurate CRM records, managing your sales pipeline and contributing towards sales forecasts and commercial targets

What we're looking for

Previous experience within internal sales, account management, sales support or a commercially focused customer service role

Confident communicating with customers and building strong relationships

Commercially aware and comfortable working towards sales targets

Organised and proactive, with the ability to manage multiple customer requirements

Strong attention to detail and a customer-focused approach

Experience with technical products would be advantageous, or you'll be technically minded and keen to learn

Apply now and take the next step in your sales career!