Key Account Manager

Key Account Manager

Major Retail Accounts

Greater Manchester – Hybrid

£35,000 - £45,000 dependent upon experience

Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for a Key Account Manager to join their team working with major retail customers.

Candidates will have experience managing retailer accounts – Supermarkets, High Street retailers, etc

Would suit an Account Executive looking for next step

What can our client offer?

A competitive salary

A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.

Hybrid working (2 days at home, 3 days in office).

Excellent career progression opportunities.

Job Purpose

To support the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition.

Key Accountabilities

To provide a value-add experience to your allocated customers.

To manage queries and expectations of head office stakeholders.

To support the CX Managers against delivery of customer business plan.

To identify, manage and convert opportunities into growth.

To engage with the customer and internal stakeholders to become the voice of the customer within the business.

To deliver commercial value for our customers whilst delivering in line with contractual frameworks for the business.

Skills Required

Proven track record of relationship management with an ability to influence.

Experience of working to tight deadlines and delivering KPI’s or contractual requirements.

Proven track record of managing and delivering growth within an existing customer relationship.

Strong attention to detail with a drive for a positive customer experience.

An understanding of business planning.

Comfortable with the usage, presentation and analysis of data.

Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles

Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16673