Junior Hire Controller

The Junior Hire Controller is responsible for supporting our busy Hire Desk in efficiently

implementing the hiring and off-hiring of equipment and materials on behalf of John F Hunt

Power. This includes effectively communicating with our customers, accurately and timely

recording information in the company’s systems, providing information as required, and

assisting the wider team with all administrative processes.

The primary responsibilities include

• Answering incoming telephone calls and responding to customer enquiries.

• Raise quotations.

• Maximise the potential hire income to meet budgetary targets.

• Support the wider hire team in delivering service levels that promote John F Hunt Power, resulting in

repeat business and recommendations.

• Convert incoming telephone and Sales Manager's enquiries.

• Coordinate and complete the off-hire process.

• Ensure customer callouts/breakdowns are handled professionally, quickly and efficiently.

• Liaise with the Depot Assistant Manager regarding deliveries and collections of equipment.

• The administration and paperwork of customer contracts, Inc. service paperwork and maintaining up-todate customer contracts and information on the company's hire system.

• Raise Customer credits following authorisation.

• Ensure the equipment status is accurate and kept up to date.

• Notify customers of any extra contract or fuel charges

• Work closely with the service department to ensure efficient service delivery.

• Any other Hire Desk duties as required by the business.

• Provide cover for the Hire Controllers during holidays and absences to ensure smooth functioning of the

Hire Desk.

• To use the company Intranet (SharePoint) as the primary document management system.

• To use and be competent in using the MCS system.

• Adherence to the John F Hunt Integrated Management Systems, including Health and Safety,

Environmental and Quality and all associated policies, standards, procedures and records.

• Ad hoc duties as the job requires.

• Strong organisational skills.

• Good communication skills, written and verbal.

• Good negotiation skills.

• Ability to work autonomously and within strict deadlines to high standards with excellent attention to

detail.

• Excellent at forging relationships across all levels of the business and with customers.

• Proficient with all Microsoft packages (Excel, PowerPoint, Word and Outlook) and strong typing and PC

skills generally.

• Excellent communication skills, including the ability to deal with all levels of employees in a confident,

friendly, and professional manner.

• Ability to prioritise various tasks as and when they arise and deal with them with complete confidentiality,

tact and diplomacy.

• Experience of working in a team and on their own initiative with minimum supervision.