Junior Credit Management Analyst w/ Italian

Junior Credit Management Analyst w/ Italian

Location: Milan

Team description

SumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In Italy, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option for hardware purchases, has significantly increased the number of open payments that need active follow up. You'll be the dedicated point of contact for the Italian market, working closely with Sales, Customer Success and Customer Care teams to resolve overdue payments and keep customer accounts on track.

What you'll do

Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements

Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams

Manage cases in the Finance Salesforce queue in line with agreed service levels

Process cancellation requests and other administrative account changes accurately and on time

Collaborate with external debt collection agencies on more complex cases

Read and interpret financial information across SumUp's platforms, primarily Salesforce

You'll be great for this role if

Fluency in Italian at native or near native level, alongside a good working level of English

Experience in a customer facing role that involved negotiation, sales conversations or payment collection

Comfort working with Excel and financial or administrative data

Strong written and verbal communication skills, with a natural, sales oriented approach

Genuine energy and willingness to learn, with an interest in building a career in finance or credit operations

Nice to have: experience with Salesforce or Tableau and additional fluency in Spanish, French or German.

Why you should join SumUp 🎉

🌎 Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an off