Junior Application Support Analyst

Junior Application Support Analyst

£25,000 - £30,000 + Benefits | Liverpool On Site

The Opportunity

We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst.

This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects.

If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.

What You'll Be Doing

Application Support

Provide first-line support across a range of core business applications

Investigate system, order and inventory-related issues

Troubleshoot application problems and escalate more complex issues where required

Maintain support documentation and knowledge articles

Project Support

Assist with user acceptance testing (UAT) for system changes and enhancements

Support configuration and implementation activities

Work alongside third-party technology partners on project delivery

Keep project plans and support tickets up to date

Continuous Improvement

Develop expertise across the organisation's application landscape

Identify recurring issues and recommend improvements

Help improve support processes and documentation

About You

We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.

You'll ideally have experience with

1-2 years' experience within Application Support, IT Support or Business Systems

Exposure to ERP, CRM or business applications

Experience supporting ecommerce or customer-facing platforms would be beneficial

Strong troubleshooting and analytical skills

Excellent communication and stakeholder management

Ability to prioritise multiple tasks in a fast-paced environment

Any exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential.

Package

£25,000 - £30,000 depending on experience

Company pension

Employee discount

Additional wellbeing and lifestyle benefits

Excellent opportunity to develop within a growing technology team

This is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation.

Apply today with your most up-to-date CV!

BH36701