IT Support Engineer

IT Support Engineer

Business Intelligence Sector

Up to 38K, depending on experience + benefits

Permanent

West End

Hybrid

3-IT/RvF

About the Client

VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence. They are looking for a proactive IT Support Engineer to join the team.

About the IT Support Engineer role

This is a hands-on IT Support Engineer role supporting employees across the organisation, providing both first and second-line technical support while helping to maintain and improve IT infrastructure, Microsoft 365 environment, cybersecurity posture and business systems. Responsibilities will include (but are not limited to):

Provide first and second-line IT support to employees across the organisation.

Take ownership of incidents and service requests from investigation through to resolution, ensuring excellent customer service throughout.

Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and application issues.

Support and maintain network infrastructure, including switches, wireless networks and firewalls.

Support cybersecurity activities

Provide guidance and technical support to junior members of the IT team as the department grows.

Support on additional ad-hoc tasks, as required.

Essential Skills and Experience

Previous hands-on experience in a 2nd Line IT support role or equivalent.

Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.

Excellent working knowledge of Microsoft 365 administration and support.

Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive.

Experience administering Microsoft Intune or another endpoint management platform.

Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.

Experience using service desk and ticket management systems.

Experience supporting both office-based and remote users.

Strong analytical and problem-solving skills with a logical approach to troubleshooting.

Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.

Demonstrable experience managing technical issues independently with minimal supervision.

Proactive, able to work well independently and as part of a team

Strong attention to detail

Able to take ownership of problems through to resolution

Additional Information

Salary up to £38K, dependent on experience plus excellent benefits

Hybrid working pattern available once settled in the role

West End office location

If you have relevant experience and are interested in this opportunity, apply today!