IT Support Engineer - South West England

IT Support Engineer (12 months- FTC) Odevo UK | Competitive Salary + Benefits | Hybrid

Location: Hybrid (with occasional travel to Odevo UK offices when needed) Reports to: IT Service Delivery Manager

About us: Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living.

The role: We’re looking for a customer-focused IT Support Engineer to provide 1st & 2nd line telephone support, alongside hands-on assistance at our offices and client buildings. You will support colleagues, concierge and front-of-house teams, keeping their technology working reliably.

Your responsibilities will include: - Resolving hardware, software and connectivity issues remotely and on site. - Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed. - Administering Microsoft 365 and Active Directory accounts and permissions. - Configuring and deploying laptops, desktops, mobile devices and peripherals. - Supporting IT audits, site onboarding and knowledge-sharing documentation.

About you You’ll bring: - Experience in 1st line service desk or on-site IT support. - Strong Windows, Microsoft 365 and Active Directory skills. - A working understanding of networking, including Wi-Fi, DNS, DHCP and VPN. - Excellent communication, customer service and organisational skills. - A proactive approach to security and a willingness to learn ITIL practices.

A full UK driving licence and access to a car are required, along with flexibility for occasional travel.

Relevant CompTIA, Microsoft or ITIL certifications are desirable, but not essential.

Interested: Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.