IT Support Engineer

Our client is looking to build their IT support function, looking for an IT Support Engineer to provide hands-on, on-site support and help the team through a peak period. The role will blend core deskside / EUC support within a Windows 11 environment (user issues, device readiness, and post-upgrade troubleshooting) to be based in London.

Key responsibilities

Provide 1st/2nd line on-site support for end users (walk-ups, deskside, remote where needed).

Troubleshoot and resolve issues across Windows devices (laptops/desktops), peripherals, and standard corporate tooling.

Support Windows 11, including

Pre-checks / device readiness and remediation (where required)

User support during and after upgrades

Post-upgrade fixes (apps, profiles, printers, access, performance)

Basic documentation / handover of common issues and resolutions

Manage and progress tickets through to resolution within agreed timelines; ensure clear ticket updates and user communication.

Assist with software installs, upgrades, and configuration (packaged installs and standard tooling).

Maintain good operational hygiene: knowledge articles, repeatable fixes, asset/user notes, and clear escalation details.

Work closely with wider IT teams (e.g., infrastructure, security, networks) to escalate and coordinate fixes where appropriate.

Follow good practice around data security, access, and compliance expectations.

This role is inside of IR35 and paying in the region of £230 a day via an umbrella provider.