IT Support Engineer

IT Support Engineer

An excellent opportunity has arisen for an IT Support Engineer to join our growing and successful business.

Supporting a network of 70+ users within a windows server environment, the successful candidate will be responsible for the 1st, 2nd and 3rd line support and will work in close alignment with all users and the rest of the technical team.

As well as supporting the users, this role will be responsible for looking after the Data Centre and network infrastructure and all technical suppliers.

This is role is a particularly hands-on and will require the successful candidate to always take their initiative whilst being the first point of contact for all IT related tasks. You will take a strategic approach to support and always consider how enhance the IT infrastructure.

What the ideal candidate will need to succeed

This role offers excellent opportunities to develop a career within the insurance industry and work towards being the best of breed in the next generation of InsureTech.

The ideal candidate will have an excellent technical understanding, be able to multitask and prioritise their own workload, as well as the ability to work to tight deadlines and have highly developed organisational skills.

Tasks and objectives

Procurement of new IT hardware and software

Maintaining software licensing

Ensuring the successful roll out of new hardware and systems

IT Hardware and Software Asset Management

Creating and keeping all IT documentation up to date

Performing Daily/Weekly/Monthly/Quarterly pre-defined system checks

Creation, Deletion and Management of Users within Active Directory and O365

Logging and managing all requests and issues in the helpdesk system in a timely fashion

Ensure the business remains up to date and secure

Maintaining the security, antivirus system and software licences

Support all users on the network

Develop a basic level of insurance knowledge and demonstrate competency by completing DevZone modules

Maintain effective working relationships with all internal departments

Maintain an open communication ethos with colleagues and managers

Attend meetings when required

Perform a variety of administrative duties as required to assist the Head of Infrastructure

Reporting Lines - who the role reports to, and any responsibility for supervising other staff

Reporting to the Head of Infrastructure and IT