IT Support Engineer

IT Support Engineer Location: Liverpool (with travel to customer sites) Salary: £25,000 – £30,000 + benefits We’re working with a growing managed services provider looking for an IT Support Engineer to deliver high-quality onsite and remote support to a varied customer base. This is a hands-on role suited to someone who enjoys working autonomously, solving problems end-to-end, and building strong client relationships. The Role You’ll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience. Key responsibilities include:

Delivering onsite support as part of a managed service offering

Providing remote support via RDP/RDS and monitoring tools

Diagnosing and resolving hardware, software and network issues

Taking ownership of support tickets through to resolution

Installing and configuring systems, devices and applications

Maintaining accurate documentation and updating stakeholders on progress

About You You’ll already have experience in a client-facing 1st line or early 2nd line support role, with strong troubleshooting ability and confidence working independently on customer sites. Experience required:

Active Directory, Group Policy, DNS and DHCP

Microsoft 365 administration (including user provisioning)

Windows 11 and Windows Server environments

Network infrastructure (switches, routers, firewalls)

Printer and peripheral setup

Backup and endpoint protection solutions

General network and system monitoring

Exposure to AWS or other cloud platforms would be beneficial. Additional Requirements

Full UK driving licence and access to a car

Willingness to travel to customer sites (primarily regional, with occasional UK-wide travel)

Why Apply?

Varied client environments – no two days the same

Strong exposure across infrastructure, networking and cloud

Opportunity to progress into a more senior support or infrastructure role