IT Support Engineer

IT Support Engineer

London | £35,000 - £42,000 | Office-Based | Occasional Client Visits

Are you an experienced IT Support or Cloud Engineer looking for a role where you'll have real influence, not just another queue of tickets?

We're partnering with a well-established, growing MSP that is looking to add a Cloud Support Engineer to its close-knit technical team. This is a varied position offering exposure to Microsoft cloud technologies, infrastructure, networking, security and client-facing project work.

You'll work alongside experienced engineers, supporting a diverse client base while helping to shape processes, improve service delivery and contribute to technical projects across multiple environments.

The Role

As part of a small technical team, you'll be involved in

Supporting and administering Microsoft 365 environments

Troubleshooting infrastructure, networking and security issues

Managing and maintaining cloud-based services and client systems

Acting as a senior escalation point for technical incidents

Supporting firewall, connectivity and endpoint management activities

Assisting with project delivery, upgrades and system improvements

Producing and maintaining technical documentation

Building strong relationships with clients and providing a high level of service

About You

We're open to different backgrounds, but you'll ideally have experience with

MSP, service desk or IT support environments

Microsoft 365, Windows Server and cloud technologies

Networking fundamentals including DNS, DHCP, VPNs and firewalls

FortiGate firewalls (highly desirable)

Entra ID, Conditional Access and SharePoint

Supporting and troubleshooting complex technical issues

Working independently and taking ownership of tasks and projects

Experience with MDM platforms, Power BI or automation tools would be advantageous, but isn't essential.

What's on Offer?

Exposure to a broad range of technologies and client environments

A genuinely varied role combining support, infrastructure and cloud technologies

The opportunity to influence how things are done within the business

A supportive and collaborative team environment

Clear scope to develop your skills and grow with the company

For more information or to apply, please contact Jon Brass at Circle Recruitment: jon.brass @ Circlerecruitment . com

Keywords: Cloud Support Engineer, IT Support Engineer, Infrastructure Engineer, Microsoft 365, MSP, 2nd Line Support, 3rd Line Support, Cloud Engineer, Network Support, Helpdesk Support.

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