IT Support Engineer

IT Support Engineer

An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.

Key Responsibilities

Deliver technical support by managing and resolving service tickets in line with agreed SLAs

Handle both initial and escalated support requests, ensuring high levels of customer satisfaction

Complete sales orders and project work within agreed timelines

Implement approved technical solutions remotely and onsite

Support continuous improvement of Service Desk technologies and processes

Develop and maintain operational procedures, technical documentation, and user guides

Monitor and respond to cyber security threats and vulnerabilities

Perform routine maintenance, including backups and network/device updates

Communicate effectively with internal teams and customers regarding technical issues and security risks

Stay up to date with emerging technologies and contribute to best practice standards

Promote awareness of infrastructure and platform technologies across the business

Skills & Experience Required

Technical Expertise

Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)

Experience with Windows Server, networking (routers/switches), and VoIP systems

Proven background in cyber security tools and threat monitoring

Experience with Microsoft Azure (desirable)

Previous technical support role covering infrastructure, cloud, and endpoint environments

Experience deploying and supporting Microsoft 365 solutions

Troubleshooting, diagnostic, and problem-solving skills

Team & Communication

Excellent customer service and communication skills

Ability to work both independently and collaboratively

Comfortable working under pressure in a fast-paced environment

This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.

Interested? Please Click Apply Now!