IT Support Apprentice

Euro Systems are one of the UK's leading independent IT providers. They are based in Glasgow with offices across the UK. They pride themselves on providing first class IT support and telecommunication solutions for their clients.

They are now looking for a passionate IT Support Apprentice to join their supportive IT team within a helpdesk role! As an apprentice, you will join their teams of support engineers where you will assist in troubleshooting customers problems remotely and face to face. During the apprenticeship, you will gain first-class mentoring and support from industry professionals to help you grow into an all-round support specialist!

Responsibilities

Your day to day will centre around the helpdesk and supporting customers issues such as backups, email support and password resets

Visiting customers sites to assist with installs and break fix troubleshooting

Working from our workshop to build PC’s / servers and fixing when required

Problem-solving

Network troubleshooting

Network segmentation

Providing top class customer service and support

What do they need from you?

Passionate personality

Excellent communication skills (verbal and written)

Tech-savvy

Outgoing attitude

Eagerness to learn and show initiative

Team player

Salary: £18,000 per annum

Working hours: Monday to Friday, 9am - 5pm

Benefits

22 days holiday + bank holidays

Training bonus

Pension scheme

Future prospects

You will have the chance to continue to develop through the company and progress within your role.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.