IT Operations Manager

IT Operations Manager

About the Role

On behalf of a forward-thinking law firm, an exciting opportunity has arisen for an experienced and proactive IT Operations Manager to lead and develop the organisation's IT function. This is a key, hands-on leadership role, responsible for ensuring systems, infrastructure, and security are robust, compliant, and aligned with strategic business objectives.

The successful candidate will oversee the day-to-day running of IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure, future-focused technology solutions.

This is an excellent opportunity for an individual looking to take ownership of a critical function, shape IT strategy, deliver meaningful improvements, and make a tangible impact across the organisation.

Key Responsibilities

The IT Operations Manager will

Oversee daily operations of the firm's network and hybrid server infrastructure

Ensure IT systems meet current and future business requirements

Manage IT budgets, forecasting, and cost-efficiency across the function

Lead IT risk management, disaster recovery, and backup processes

Implement and maintain network, data, and communications security

Maintain Cyber Essentials Plus (CE+) accreditation

Provide second and third-line support across hardware, OS, software, telephony, and printing

Manage Microsoft Azure and Microsoft 365 environments

Oversee reporting and data insights (including audit logs, SQL, Excel, and Power BI)

Maintain and enhance the firm's Practice Management System (PMS), including workflows, forms, and documentation

Manage telephony systems (3CX) and mobile communication platforms

Lead, mentor, and support two members of the IT team

Manage supplier relationships, contracts, and procurement planning

Develop and maintain hardware lifecycle planning (3-5 years)

Deliver and manage internal IT-related training (including PMS, AML, and cyber security)

Review, update, and enforce IT policies in line with legal and regulatory requirements

Maintain accurate hardware, software, and licensing audits

Collaborate closely with internal stakeholders to support business objectives

About You

The ideal candidate will bring a strong technical background combined with a hands-on, solutions-focused approach. They will be confident operating both strategically and operationally, with the ability to drive improvements while ensuring day-to-day stability.

Experience within a legal or professional services environment would be highly beneficial. Familiarity with the Partner for Windows (P4W) case management system is advantageous.

Candidates must also have demonstrable experience in managing Cyber Essentials and Cyber Essentials Plus (CE+) audits.

Experience Required

Essential

Microsoft Server ()

Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365

Case management systems (ideally P4W)

LAN/WAN infrastructure knowledge

SQL database management

Hosted telephony systems

Cyber Essentials/Cyber Essentials Plus

Managing third-party suppliers and contracts

IT service management (ITSM)

Strong understanding of cybersecurity principles and best practice

Desirable

Microsoft Power BI

Email signature management tools (eg Exclaimer)

Advanced Excel and SQL (queries and formulas)

Digital dictation systems

Electronic forms development

AML systems (eg XAML)

Network monitoring tools (eg PRTG)

Netwrix Auditor

Ivanti Device & Application Control

AI and automation platforms, including Microsoft Copilot