IT Infrastructure Engineer

We're working with an established organisation that is looking to appoint an experienced IT Infrastructure Engineer to join its internal technology team.

This is a hands-on technical role supporting and developing a modern infrastructure environment across on-premise and cloud platforms. You'll act as the senior technical escalation point for complex issues while helping to deliver infrastructure improvements and ensuring critical business systems remain secure, stable and highly available. Key responsibilities

Provide 3rd line technical support across infrastructure, servers, networking and end-user technologies.

Act as the senior escalation point for complex technical incidents and problems.

Support and maintain Microsoft server environments and virtual infrastructure.

Administer cloud services within AWS.

Maintain Active Directory, Microsoft 365 and core identity services.

Support wired and wireless network infrastructure.

Investigate recurring technical issues and implement permanent solutions.

Contribute to infrastructure upgrades, migrations and business change projects.

Ensure changes are completed in line with ITIL best practice.

Maintain accurate technical documentation and asset records.

Work closely with internal stakeholders and external technology partners.

Mentor junior members of the IT team where required.

Participate in an on-call rota.

Skills and experience We're interested in candidates with experience across a number of the following technologies:

Microsoft Windows Server

Microsoft 365

Active Directory

AWS

Hyper-V or other virtualisation technologies

Networking including switching, routing and wireless technologies

Desktop and endpoint support

ITIL or structured service management environments

About you You'll be someone who enjoys solving technical problems, takes ownership of issues and is comfortable working independently as well as within a collaborative IT team.

Strong communication skills, a proactive approach and the ability to prioritise a varied workload are all important. Package

Salary up to £55,000

Company pension

Cycle to Work scheme

Subsidised food

On-site gym

Free parking

Additional employee benefits