CaraConsult GmbH
Bad Homburg
Full-time
Remote
about 8 hours ago
Gestalte IT, Daten und digitale Lösungen mit echtem Praxisbezug Du hast bereits Erfahrung im IT-Umfeld gesammelt und möchtest technische The…
Yorkshire Ambulance Service NHS Trust are looking for a 2nd Line IT Engineer to support day-to-day IT operations across the organisation. The role will focus on resolving escalated support issues, maintaining end user devices, and ensuring critical systems remain available to frontline services.
Provided 2nd line support across desktop, laptop, mobile, and application issues
Investigated and resolved escalated incidents from the service desk within agreed SLAs
Supported user account management within Active Directory and Office 365
Assisted with device builds, configuration, and deployment of end user equipment
Carried out software installations, updates, and patching
Supported endpoint management via SCCM and/or Intune (desirable)
Troubleshot hardware, software, and network connectivity issues
Worked closely with 1st line and 3rd line teams to ensure efficient issue resolution
Supported rollout activity such as hardware refresh or system upgrades
Maintained documentation and updated ticketing systems accurately
Experience in a 2nd line IT support role
Strong knowledge of Windows 10/11 environments
Active Directory (user accounts, group policies – basic level)
Office 365 (user admin, troubleshooting)
Good understanding of desktop and laptop support
Experience working within a ticketing system and ITIL environment
Strong troubleshooting and customer service skills
Previous NHS or public sector experience highly desirable
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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