IT Engineer (Onsite)

IT Support Engineer (Fully On-Site)

£200 a day (Umbrella)

6 weeks

Leeds

Currently looking for an on-site IT Support Engineer to support satellite campuses (existing and new) and visit them on a regular basis. Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate. Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate. Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised for students, staff, and any other customers. Providing support and resource cover for other sites in the event of sickness/holiday etc.

Key Skills & Experience

Excellent technical knowledge of Microsoft Windows 10,11 and Microsoft Office 2019/O365

Solid experience in a customer service role

Excellent knowledge with 2nd and 3rd line experience of supporting a wide range of software packages (primarily MS Windows 10/11, Office 365/19.

Experience of 2-factor authentication technologies for remote access

PowerShell script writing

Packaging MSI for SCCM

Intune/MEMAC

ITIL processes: Incident, Problem and Change Management

Excellent customer service skills

Professional appearance

Able to cope when under pressure

Able to identify issues and suggest/implement solutions

Sound knowledge of MS Office products including Office 365

Understanding of computer networks and services

Ability to logically analyse issues and record steps and fixes

Attention to detail and accuracy

Able to work alone

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