IT Engineer, Google Workspace

The Role

Our HelloTech organisation is HelloFresh Group's global technology backbone — more than 1,000 people building the digital products and internal platforms that power our end-to-end food experience. As part of the IT team in Warsaw, you'll be the go-to person for keeping our Google Workspace environment running smoothly for employees across the Group.

You'll act as the escalation point for tricky Workspace issues, help colleagues get the most out of the tools they use every day (including the AI features built into Workspace), and continuously look for ways to make support faster and more self-service.

What You'll Do

Serve as the primary escalation point for L2 Google Workspace queries — Gmail, Drive, Calendar, Sites, Meet, and related core services.

Troubleshoot and resolve complex, non-standard user issues, ensuring fast and clear communication back to the requester.

Support employees in adopting Gemini for Google Workspace — answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet.

Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams.

Analyse recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation.

Write and maintain clear internal documentation and knowledge base articles for both end users and fellow IT staff.

Liaise with Google support and other third-party vendors on issues that need escalation beyond L2.

What You'll Bring

Hard skills

2-4+ years of hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope.

Strong working knowledge of Google Workspace's core apps (Gmail, Drive, Calendar, Sites, Meet) and their admin-side configuration, sharing settings, and IAM controls.

Practical experience with user- and group-level administration — provisioning, org units, and accoun